Is it safe to use my credit card?
Yes, shopping at All Things Arctic is safe. We use Secure Sockets Layer (SSL) technology to ensure data encryption of your personal and credit card information.  If you feel more comfortable, you can always mail or call your order in to us.

What form of payment do you accept?
Online and by phone we accept MasterCard, Visa, American Express and Discover, Paypal and Money Orders. For mail in orders we accept MasterCard, Visa, American Express, Discover, Paypal, Money Orders, Bank Checks and Personal checks.  For International Orders, we accept MasterCard, Visa, American Express, Discover, Paypal, and International Money Orders. All prices stated are in US dollars ($USD).

Do you accept International Orders?
Yes, we do. However, due to the increasing occurrence of International fraud, All Things Arctic may request to see a copy/scan of "Official" Identification (such as a passport of other ID) and reserves the right to refuse any international order whatsoever without reason. Notice will be sent to the customer in this situation. Some orders will require an additional handling fee, when this applies we will notify the customer (via e-mail only) whereby the customer will have the right to reject entire order. Any customers who do not respond to the e-mail notification will have their orders cancelled within 3-business days.

What about Import and Duty Taxes on International Orders?
You may be subject to import duties/taxes, which are levied upon importation to your country. Additional charges by customs must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. If you are unsure of these policies, you should contact your local customs office for further information. Customs forms for all international packages list the value of your order's contents.

We declare the full value of any item shipped outside the U.S. on any custom forms we are required to file and mark the items as merchandise.

What do you charge for shipping?
Please see the complete description of our shipping policies and charges. Also, before the final checkout when you place an order, our system automatically displays the shipping charges for your review.

When will my order be shipped?
We make every attempt to ship orders on the next business day after an order is placed.  In some instances, such as during a promotion, this may not always be possible. We will ship your order as soon as possible and notify you if there is going to be an excessive delay.  Delivery to your shipping address will vary depending on your location and shipping method you choose at checkout.

What about your returns policy?
Within 30 days of receipt of your order you may return:
*  any book in its original condition.
*  any unopened CD-ROM or Video.
*  any other merchandise item in new condition, with its original packaging and accessories.
We will issue a full refund for the price of any item you return that meets these conditions.  We can refund shipping costs only if the return is a result of our error.

Do you give out my personal information to anyone?
It is our policy to never give out a customer's or user's personal information to any third party.

What about back orders?
If we are sold out of an item or it is temporarily unavailable we make every attempt to remove the product from our website until it is back in stock or available. We will make every attempt to contact you if all or part of your order is backordered.

What format are your videocassettes?
All our VHS videos are the NTSC 60 Hz format that is used in North America.  These tapes will not play on most video machines in Europe or other countries that use PAL, SECAM, or other video standards. We also carry an ever-growing selection of DVD's.

More questions?
If you didn't find the answer to your question on this page, please send an email to manager@allthingsarctic.com and we will respond to your question personally.