100% Customer Satisfaction Guarantee:

If you are not 100% satisfied with any item in your order simply return it to us in it's original (new) condition and we will refund the product price.

Our returns policy:
Within 30 days of receipt of your order you may return:
*  any book in its original condition.
*  any unopened CD-ROM, DVD or Video.
*  any other merchandise item in new condition, with its original packaging and accessories, including any tags..

We will issue a refund for the price of any item you return that meets these conditions. Items returned not in their original condition will be subject to a 10% restocking fee. We can refund shipping costs only if the return is a result of our error. Customers wishing to exchange an item may be responsible for return shipping fees.

Please note: Canada Goose items are subject to a small processing/restocking fee. This fee is waived in the event of an exchange.

Questions?
Email: manager@allthingsarctic.com
Telephone: 603-879-0975
Fax: 603-687-1450
Orders: 866-556-7528 (Toll Free)